Privacy Policy

Continental Passports is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Continental Passports Web site and governs data collection and usage. By using the Continental Passports website, you consent to the data practices described in this statement.

Collection of your Personal Information

Continental Passports collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Continental Passports also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Continental Passports. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Continental Passports for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Continental Passports Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Continental Passports public message boards, this information may be collected and used by others. Note: Continental Passports does not read any of your private online communications.

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does not use ClickTale to collect any personally identifiable information entered in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to better understand you needs and possibly modify our site to ensure your satisfaction with its behavior and performance. You can choose to disable the Service at

Continental Passports encourages you to review the privacy statements of Web sites you choose to link to from Continental Passports so that you can understand how those Web sites collect, use and share your information. Continental Passports is not responsible for the privacy statements or other content on Web sites outside of the Continental Passports and Continental Passports family of Web sites.

Use of your Personal Information

Continental Passports collects and uses your personal information to operate the Continental Passports Web site and deliver the services you have requested. Continental Passports also uses your personally identifiable information to inform you of other products or services available from Continental Passports and its affiliates. Continental Passports may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Continental Passports does not sell, rent or lease its customer lists to third parties. Continental Passports may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Continental Passports may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Continental Passports, and they are required to maintain the confidentiality of your information.

Continental Passports does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Continental Passports keeps track of the Web sites and pages our customers visit within Continental Passports, in order to determine what Continental Passports services are the most popular. This data is used to deliver customized content and advertising within Continental Passports to customers whose behavior indicates that they are interested in a particular subject area.

Continental Passports Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Continental Passports or the site; (b) protect and defend the rights or property of Continental Passports; and, (c) act under exigent circumstances to protect the personal safety of users of Continental Passports, or the public.

Use of Cookies

The Continental Passports Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Continental Passports pages, or register with Continental Passports site or services, a cookie helps Continental Passports to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Continental Passports Web site, the information you previously provided can be retrieved, so you can easily use the Continental Passports features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Continental Passports services or Web sites you visit.

Security of your Personal Information

Continental Passports secures your personal information from unauthorized access, use or disclosure. Continental Passports secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Continental Passports will occasionally update this Statement of Privacy to reflect company and customer feedback. Continental Passports encourages you to periodically review this Statement to be informed of how Continental Passports is protecting your information.

Contact Information

Continental Passports welcomes your comments regarding this Statement of Privacy. If you believe that Continental Passports has not adhered to this Statement, please contact Continental Passports at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will use commercially reasonable efforts to promptly determine and remedy the problem.

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Barbara Sweeney
I am writing this letter to let you know how satisfied I was of the great service I received from Continental passports and Melissa Christensen. I had booked a trip to Italy for Christmas, leaving on December 25,2011 when I realized that my passport expired within 90 days of my trip. After numerous calls to a variety of government agencies, including the airlines, each giving me a different answer, I found Melissa. After calling her and finding out I should get it done, she sent me all the necessary paperwork by email with a checklist and timeline to get it expedited... Read more
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