Terms of Use

I hereby authorize ContinentalPassports.com to expedite and submit my passport application to the U.S. Passport Agency and to accept delivery of the passport for me, on my behalf. Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Consequently, an employee of the U.S. Department of State cannot discuss the details of your passport application with the courier without your permission. I agree to allowing this condition by signing the Letter of Authorization given to me by Continental Passports.

 

Please note that you acknowledging the terms and conditions herein signifies that you understand the following: Continental Passports is acting as your limited passport agent for the limited purpose of submitting and facilitating your application through a passport courier; "Continental Passports" cannot and will not accept responsibility for delays in or loss of any document(s) by any party not directly under their control, including, but not limited to, Travel Agents, Consulates, Embassies, Passport Offices, or any other Entities or any delivery-service involved in handling passport documents.

 

You also understand that you are directly paying an additional fee to Continental Passports and that government fees are still to be paid by you to the U.S. Department of State, which is their fee for issuing a passport to you. We help you throughout the procuring passport process in it's entirety by helping you submit & retrieve your passport as your authorized passport courier, in a time period you have selected. Continental Passports does not issue or claim to issue your passport or any other travel documents.

 

With this expedited service a travel itinerary is required to be submitted as part of the process. If a travel itinerary can not be provided, then you promise to provide a letter from a business or hotel stating that you are traveling soon for The Department of State to accept for an expedited service.
You acknowledge that ContinentalPassports.com is not responsible for any delays or errors caused by mail couriers such as FedEx or any other commercial carrier. We are also not responsible for any delays resulting from errors or omissions in information provided to us by you the Passport applicant. You, as Applicant, are responsible to complete of all materials on a U.S Passport application correctly.

 

Continental Passports does not control the decisions made by Department of State regarding denial or approval of any passport. The content and/or completeness of your applications and statements therein that you submit may affect the decision to either approve or deny your U.S. Passport. You are responsible for the complete and accurate application of the information submitted to the Department of State for procurement of any passport.

 

Continental Passports is servicing you in a procurement of a U.S. Passport, but we still have no control over any official requirement that an issuing authority may require. Requirements for procurement of a passport can and will often change from time to time. Continental Passports will not be held responsible for changes in U.S. Department of State or Foreign Government requirements, whether mandatory or subjective. Continental Passports will attempt to notify you of any such changes as they become available.

 

Continental Passports reserves the right to refuse any service to any customer for any reason that may cause damage, or if inaccurate information that leads to a law being broken, either local, state, or federal. The maximum liability of our Refusal of service is limited to the amount of fee paid to and collected by us from you under all circumstances, without limitation.

 

ContinentalPassports.com its owners, couriers and affiliates do not and can not provide any guaranties implied. Liability is limited to fees paid. If required documentation, whether standard or supporting, is not received by our couriers with-in the specified time period given to you by your passport specialist, additional charges may be asked of you in order for us to provide you a service by the departure date listed by you in your online order form.

 

Even with additional fees or charges that may be accrued by you and charged to you in such an event, we still can not guarantee that your passport request can be complete in the needed time of your departure. Required documentation is solely the responsibility of the person(s) submitting a passport application.

 

By agreeing to the terms and conditions of Continental Passports, you have agreed to purchase the service stated, therefore, when your application is accepted, refunds are not possible for any reason, (ie. Flight Cancellations, Missing Flights, Flight Delays, Travel Itinerary Changes, etc...)


Cancellation Policy:

If you agree to the terms of service the below holds true.

 

Our system will not allow an order to be processed without you accepting the terms of service.

 

(For Standard Service, Rush Service and Priority Service Only!)

 

If you cancel within 72 hours of placing your order, you may request a refund of your purchase subject to the $25.00 processing fee which is non-refundable.

 

You are held liable for the full amount of your expediting fee if you wish to cancel after 24 business hours of placing your order, which is non-refundable.

 

If you would like cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense, received from the original order. All documents and government checks will be returned.

 

(For Same Day Service, 24 Hour Service and Next Day Service Only!)

 

If you cancel within 72 hours of placing your order, you may request a refund of your purchase subject to the $50.00 processing fee which is non-refundable.

 

You are held liable for the full amount of your expediting fee if you wish cancel after 72 hours of placing your order, which is non-refundable. Provided a reservation with a courier has not been made.

 

If you cancel once your passport application has been reserved with one of our couriers, you will be held responsible for the full amount of your expediting fee. At such time contents will be shipped back to the client at his or hers shipping expense received from the original order. All documents and government checks will be returned.

 

(For All Service Requests)

 

Please note our office hours for times and days of operation. Cancellations by email are not accepted as we need to verify the person(s) canceling the order, is indeed in fact, the person(s) that made the order. All orders received by our online system are date and time stamped from when they were received.

 

Cancellation terms and policies hold true to every person choosing to expedite their passport with ContinentalPassports.com and will be strictly enforced.

 

Orders that are cancelled will take up to 21 business days to refund back to the card used. Refunds will not be paid in the form of cash, check, or anything else other than the card the order was placed on. Service levels (speed of service) can be downgraded or canceled within the first 24 business hours once an order has been placed. After 24 hours, orders can not be downgraded or canceled for any reason. Any cancellation of an order after 72 business hours will be charged the full amount of its current level of service. Any level upgrades after 72business hours from which the original order was placed are non-refundable.

 

For all disputes or questions about cancellation charges, please call 877-343-5181.

 

We guarantee that service and delivery of your passport within the time frame select unless you dont meet the condition listed in this agreement. In any case, you agree that by accepting the terms and conditions you will accept that our maximum liability to any customer is the amount of fee paid to and collected by Continental Passports, and under all circumstances from you or parties represented without limitation. We do not guarantee or imply other than what is stated in these Terms and Conditions. Under no circumstances shall we be liable for direct or indirect damages of any kind. Please note that Saturday deliveries are subject to additional charge of $15 and is only arranged with your verbal approval.

 

In such a case that litigation arises between you and Continental Passports, Continental Passports reserves the right to hold a hearing in courts within the State of Florida and Palm Beach County.

 

By accepting the terms and conditions, you agree to the above without dispute. Any and all orders must accept all the terms and conditions list above in order to use Continental Passports in procuring a U.S. Passport.




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Testimonial
Barbara Sweeney
I am writing this letter to let you know how satisfied I was of the great service I received from Continental passports and Melissa Christensen. I had booked a trip to Italy for Christmas, leaving on December 25,2011 when I realized that my passport expired within 90 days of my trip. After numerous calls to a variety of government agencies, including the airlines, each giving me a different answer, I found Melissa. After calling her and finding out I should get it done, she sent me all the necessary paperwork by email with a checklist and timeline to get it expedited... Read more
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